What is a Social Order - 2162 Words

Social Order A social order may be defined as the consequence of any set of moral norms that regulates the way in which persons pursue objectives. The set of norms does not specify the objectives the participants are to seek, nor the pattern formed by and through the coordination or integration of these ends, but merely the modes of seeking them. Traffic rules and the consequent traffic order provide an obvious example. Any social system or any game may be viewed quite properly as an instance of social order, although the perspective of social order does not allow us to get at what is characteristically systematic about systems or what is game-like about games (Goffman 1963, p. 140). By its definition, social order is the term which refers to the structures and institutions which allow our society to continue functioning. It encompasses all the processes which must be put in place for the society to maintain its foundation and avoid breaking down into chaos. For decades, if indeed no t centuries, philosophers and sociologists have been attempting to identify exactly what social order consists of and what is most necessary to continue its presence in the community. Among the most successful and highly respected of these sociologists are Michel Foucault and Erving Goffman. Both men published well-received literature about the structures of social order and each presents a very different view of exactly what is necessary in order to for society to maintain that order.Show MoreRelatedWhat is Social Order? Essay examples1248 Words   |  5 Pagesand contrast two social science views about the ordering of social life. It will look at what social order is and how it effects our daily lives and explore the differences and similarities between the work of Erving Goffman and Michel Foucault. It will consider Buchanan’s and Monderman’s views on ordering public space to highlight Goffman’s focus on the way individuals interact with each other and Fouca ult’s emphasis on authoritative knowledge by authorities or experts. Social order is the term usedRead MoreTo what extent can the existence of social order be explained in term of the functionalist concept of value consensus?1672 Words   |  7 PagesSocial order can be defined as a stable system of s social institutions that bring about the regular patterns of shared,stable and predictable behavior.It refers to a set of linked social structures ,social institutions,social practices which conserve,maintain and enforce normal way of relating and behaving,Functionalist theory assumes that a certain degree of order and stability is essential for the survival of social systems.Without it,society may expose to chaos and disorder.An example showingRead MoreDrawing on What You Have Learned About City Road from the Making Social Lives Dvd and Learning Companion 1, Describe Some of the Ways in Which Order Is Made and Repaired on the Street Which You Know962 Words   |  4 PagesDrawing on what you have learned about City Road from the Making Social Lives DVD and Learning Companion 1, describe some of the ways in which order is made and repaired on the street which you know. The purpose of this assignment is to compare and contrast the social order of City Road with a local road to demonstrate how order is made and is continually repaired over time. Abington Street, has changed considerably over the past 50 years, from a quiet street of individually owned shops such asRead MoreCompare and Contrast Goffmans and Foucaults Explanation of How Social Order Is Made and Remade1727 Words   |  7 Pagesof How Social Order Is Made and Remade In:  Social Issues Compare and Contrast Goffmans and Foucaults Explanation of How Social Order Is Made and Remade Introduction * Whose theories of social order I will be using as the focus of my assignment. 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Both of these theories are concerned with how society is produced and, more specifically, how social order is made and remade. WhileRead MoreEssay about Social Deviance1286 Words   |  6 PagesSocial Deviance Social deviance is a term that refers to forms of behavior and qualities of persons that others in society devalue and discredit. So what exactly is deviance? In this essay we are concerned with social deviance, not physiological deviations from the expected norm. In general, any behavior that does not conform to social norms is deviance; that is behavior that violates significant social norms and is disapproved of by a large number of people as a result. For societiesRead MoreSociological Analysis of Brothers Keeper656 Words   |  3 Pagesmembers of the society. It creates a distinction between the different forms of social orders that exist in the society. The movie revolves around the lifestyle of The Ward brothers who live in Munnsville; New York. The movie’s main theme tends to contrast two groups of people in the society. One group consists of people who come from the rural areas while the other group is that of people from the urban setting. The social norm of the people in the rural areas is based on simplicity and illiteracyRead MoreCompare and Contrast Goffman’s and Foucault’s Explanations of How Social Order Is Made and Remade1615 Words   |  7 PagesThere are many theories regarding how social order is produced and reproduced , but this essay will focus on the similarities and differences between the two contrasting accounts of how social order is produced, provided by Goffman and Foucault. Social order is the term used to describe the unspoken rules of conduct in everyday life, or a stable social situation in which connections are maintained without change or if change occurs it is in a predictable way. (Taylor, 2009, p. 173) These differingRead MoreWhat You Learned About Yourself And Your Profe ssional Development From Feedback886 Words   |  4 PagesLifelong Learning Consultation 11) Describe what you learned about yourself and your professional development from feedback given by your peers in the small group exercises. I learned from feedback given by my peers in my small group is that I am too critical of myself and the accomplishments I want to accomplish. I find that I judge myself harshly when I am not able to accomplish the goals I set for myself. My group made a comment that I need to have more self-compassion about the circumstances

The Legalization Of Sex Work - 940 Words

Just as much of the debate surrounding the decriminalization of sex work hinges on the treatment of sex workers, so, too, does it hinge on whether those entering the industry do so of their own free will or by force. It is inaccurate to claim that sex work is never a desirable option for its practitioners, but that it is, instead, a desperate last resort. The NSWP notes that although â€Å"our media†¦[is] full of stories about the horrors of prostitution†¦with sellers perpetually at the mercy of buyers,† their data shows that only a small portion of sex workers can be described as unwilling or victimized (Benoit et al). The collected data reveals that the average age of entry into the sex industry is 24 years old, and that 71% of interviewed sex workers sold a sexual service no earlier than the age of 19 (Benoit et al). When asked why they entered the field, many sex workers the NSWP interviewed cited the financial independence and flexible schedule that come with se x work as motivating factors. One sex worker notes that her job has been empowering in that it has provided her with more freedom to focus on her studies; though prostitutes claim benefits to their work, they also mention the various costs of sex work, such as the possibility that it will â€Å"close some doors to [their] future[s]† (Benoit et al). These statements should be carefully taken into account when considering decriminalization as they were made by sex workers themselves who will be most affected by any decisionsShow MoreRelatedDiscussing The Legalization Of Prostitution1604 Words   |  7 PagesKarina Sobreira Final Paper SOC 3561 04/19/2015 Discussing the Legalization of Prostitution To better discuss the legalization of prostitution there’s a need to know its definition. 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According to the FederalRead MoreWhy Prostitution Should Be Legalized1411 Words   |  6 PagesWhy Prostitution should be legalized We hear about it in the news almost daily; sex workers were using Craigslist to post ads in the (former) erotic service section, others are soliciting on Back Page. Human trafficking rings are being discovered all throughout the United States. Massage parlors are being used as a front for housing prostitution. Whether we want to address it or not, this is a prevalent social issue in our society today. Researchers Christine Harcourt, PhD, Research Fellow for theRead MoreShould Prostitution Be Legalized?1283 Words   |  6 Pages Prostitution or commercial sex has always been a heavily debated topic around the world. The world’s oldest profession dating back to ca. 2400 BCE has been considered degrading for the dignity of a women and the feminist community. 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Online Privacy as a Corporate Social Responsibility- an Empirical Study Free Essays

Business Ethics: A European Review Volume 20 Number 1 January 2011 Online privacy as a corporate social responsibility: an empirical study Irene Pollach Aarhus School of Business, University of Aarhus, Aarhus, Denmark Information technology and the Internet have added a new stakeholder concern to the corporate social responsibility (CSR) agenda: online privacy. While theory suggests that online privacy is a CSR, only very few studies in the business ethics literature have connected these two. Based on a study of CSR disclosures, this article contributes to the existing literature by exploring whether and how the largest IT companies embrace online privacy as a CSR. We will write a custom essay sample on Online Privacy as a Corporate Social Responsibility- an Empirical Study or any similar topic only for you Order Now The ? ndings indicate that only a small proportion of the companies have comprehensive privacy programs, although more than half of them voice moral or relational motives for addressing online privacy. The privacy measures they have taken are primarily compliance measures, while measures that stimulate a stakeholder dialogue are rare. Overall, a wide variety of approaches to addressing privacy was found, which suggests that no institutionalization of privacy practices has taken place as yet. The study therefore indicates that online privacy is rather new on the CSR agenda, currently playing only a minor role. Introduction Since the 1990s, companies striving to be good corporate citizens have had to devise strategies to address issues such as pollution, energy use, waste production, animal testing, child labor, sweatshops, workforce diversity, or advertising to children. It has become a de-facto standard for very large corporations to publish social reports documenting how they address these issues in the marketplace, the workplace, the supply chain, and the community in order to ful? ll their role as good corporate citizens (Snider et al. 2003). The advent of the Internet has not only revolutionized many business models but has also rede? ned what it means to be a good corporate citizen (Post 2000), as most of the above issues are of little relevance to companies dealing with data and technology. One issue of public concern that has become highly relevant for IT companies is online privacy (De George 2000, Johnson 2006). doi: 10. 1111/j. 1467-8608. 2010. 01611. x Information privacy denotes an individual’s right to decide what information is made available to others (Westin 1967). Privacy is thus guaranteed only if individuals know that data are collected about them and if they have control over this data collection and the subsequent use of the data (Foxman Kilcoyne 1993, Caudill Murphy 2000). In the United States, privacy-related legislation exists only for health care, ? ancial services, and children on the Internet (Bowie Jamal 2006), while many aspects of data collection and user control in electronic commerce are still unregulated (Fernback Papacharissi 2007). Countries of the European Union, meanwhile, protect privacy more strictly (Baumer et al. 2004), which has proven to be a hurdle for US technology companies operating in Europe. In 2008, for example, tec hnology giant Google encountered problems in several European countries with its data handling practices (O’Brien 2008). Despite legislative efforts in Europe, data privacy violations have occurred in a number of 88 r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. , 9600 Garsington Road, Oxford, OX4 2DQ, UK and 350 Main St, Malden, MA 02148, USA Business Ethics: A European Review Volume 20 Number 1 January 2011 large organizations, including, for example, the largest German bank, DeutscheBank (Neate 2009), or T-Mobile UK (Wray 2009). The problems with privacy legislation are that it is dif? ult to identify violations of these laws and that the law may lag behind what is technologically feasible. For the above reasons, global companies have some discretion over how much privacy they grant users and how much they reveal about their data handling practices to their users. This discretion adds extra complexity to the moral issue of whether companies take advantage of their powerful position by collecting and using data from users to further their own business interests, for example by sending out unsolicited promotional e-mails or selling user data (Pollach 2005). The discretion companies can exercise when it comes to information privacy and the ethical implications of this discretion entail that information privacy is a question of corporate morality. While theoretical work on corporate social responsibility (CSR) suggests that privacy could be a meaningful addition to a corporate CSR program, little is known about corporate practices. This paper therefore sets out to explore whether and how companies whose core business is based on data and technology are embracing information privacy as a CSR. The ? dings suggest that information privacy is emerging as an element of CSR programs, but that there is a great deal of variety regarding the adoption of privacy as a CSR. The paper ? rst discusses the moral issues behind information privacy on the Internet, reviews the literature on corporate responses to people’s privacy concerns, and then looks at the literature on privacy as a CSR. After describing the sample and the methodology underlyin g this study, the results are presented and their implications are discussed. The ethics of information privacy The very core of electronic and mobile commerce revolves around technology, digitization, and the exchange of information, which poses a number of ethical problems (Zonghao 2001). A particular challenge to information handling in electronic commerce is the trade-off between collecting data for the sake of transparency and not collecting data for the sake of privacy (Introna Pouloudi 1999). Another challenge is the trade-off between collecting data for the sake of pro? ts and not collecting data for the sake of privacy. As commercial transactions on the Internet or through mobile phones are commonly based on credit-card payments and the shipment of goods to the buyer’s home address, the balance is tipped towards the need for disclosure rather than the safeguard of privacy. However, companies collect not only personally identifying information (PII) from transactions but also collect PII when users register themselves, use online services, participate in sweepstakes or surveys, or send inquiries to the company. In addition to PII, companies collect anonymous click-stream 1/2 data and compile anonymous user pro? es when Internet users navigate the companies’ websites (Kelly Rowland 2000). Through the collection of IP addresses, PII can also be combined with anonymous click-stream data in order to obtain very comprehensive user pro? les (Payne Trumbach 2009). The easier access to and increased mobility of data have made information a commodity that is bought and sold by data brokers (Sp inello 1998). It is therefore also possible for companies to buy datasets of user information from data brokers and merge them with the data they have collected themselves. Companies may use the data they collect from customers and visitors on their websites merely to execute transactions, recognize users when they return to the site, and improve their website design based on users’ interests. But companies may equally use such data for purposes other than those they were collected for. For example, they may target banner ads at users, harass users with unsolicited commercial e-mails, or share this information with third parties (Han Maclaurin 2002). A growing body of literature documents people’s concerns about privacy violations in online transactions (e. . Culnan Armstrong 1999, Phelps et al. 2000, Sheehan 2002, Norberg Horne 2007, Norberg et al. 2007). Essentially, these concerns stem from the imbalance in power between companies as data collectors and users as data providers. While companies have superior knowledge of what user data are collected and how they are r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. 89 Business Ethics: A European Review Volume 20 Number 1 January 2011 handled, users may not even be aware that data are collected, let alone that they are combined into user pro? les. hus not suited to enhance user privacy or engender trust among Internet users. Corporate response to privacy At the turn of the century, some companies began to introduce chief privacy of? cers (Awazu Desouza 2004). Their tasks include gathering information about social and legal aspects of privacy, devising the company’s privacy strategy, disseminating information about corporate data handling practices to internal and external stakeholders, and representing the company’s commitment to privacy (Kayworth et al. 2005). Another corporate response to information privacy is privacy policies posted on commercial websites (Sama Shoaf 2002). The original idea behind privacy policies on websites was that companies would disclose how they handle the data they collect from users, while users would carefully read through the explanation of the company’s data handling practices, understand their consequences, and then make an informed decision about divulging personal data or not (Ciocchetti 2007). In reality, privacy policies contain legalese, tech-speak, and other obfuscating language patterns that obscure questionable data handling practices (Pollach 2005, Fernback Papacharissi 2007). Internet users have been found not to read privacy policies for the above reasons (Milne Culnan 2004). Privacy policies are sometimes supplemented with privacy seals awarded by private-sector institutions (e. g. BBBOnline, TRUSTe, WebTrust) or accounting ? rms. These seals indicate that companies comply with responsible standards of data handling, as de? ned by the awarding institution (Smith Rupp 2004). Consumers still have to read and understand the privacy policy, as the seal alone does not guarantee that the data handling practices of the company comply with an individual’s privacy preferences (Rifon et al. 2005). The problem with privacy seals is also that they do not effectively protect users from privacy breaches. The sealawarding institution may not know about a privacy breach or, if it does learn about it, can only revoke the seal, but has no means to help people regain lost privacy (Shapiro Baker 2001). These measures are Information privacy as a CSR Carroll (1979) categorized corporate social responsibilities into economic, legal, ethical, and philanthropic responsibilities, arguing that making a pro? t is the quintessential responsibility of companies, together with their adherence to legal regulations. According to this classi? ation, information privacy can be categorized as an ethical responsibility, given that legislation is insuf? cient to govern corporate decision making in all areas of data handling. This is elaborated on by Mintzberg (1983), who suggested that areas where CSR comes into play are those ‘where existing legislation needs compliance with its spirit as well a s its letter [and] where the corporation can fool its customers or suppliers or the government through its superior knowledge’ (p. 12). If a company decides to address information privacy, it may not just do so because privacy is an ethical corporate responsibility. Rather, Aguilera et al. 2007) argue that companies accept responsibility for social issues for three different reasons: (1) moral reasons determined by morality-driven values; (2) relational reasons driven by the company’s concern about stakeholder relationships; and (3) instrumental reasons driven by corporate self-interest. Moral motives are enacted particularly by individuals with organizational decision-making power who have strong morality-based values. Relational motives are grounded in a company’s desire to promote and balance stakeholder interests, thereby building trust, maximizing stakeholder wealth, and gaining social legitimacy (Aguilera et al. 007). Instrumental approaches are self-inter est driven, seeking to achieve greater competitiveness and protecting the corporate reputation (Aguilera et al. 2007). The latter approach corresponds to Jones’ (1995) argument that companies that manage to earn the trust of their stakeholders will be able to secure a competitive advantage through savings on monitoring costs, bonding costs, transaction costs, and search costs arising from managing the various corporate stakeholder groups. Instrumental motives 90 r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. Business Ethics: A European Review Volume 20 Number 1 January 2011 can also be driven by the desire to preempt costly government regulations (Aguilera et al. 2007). The strategy literature follows the instrumental approach to CSR, arguing that companies to which a particular responsibility is highly relevant can bene? t from integrating this responsibility into their overall strategies. Burke Logsdon (1996) list the following conditions in order for CSR to bring strategic advantages to the ? rm: the chosen CSR issue is central to the company’s mission, is voluntarily embraced, brings bene? s to both the ? rm and to the public at large, is addressed in a proactive manner, and is visible to external stakeholders. It has also been argued that CSR initiatives can bring sustainable competitive advantages in the form of a ? rst-mover advantage (Lieberman Montgomery 1998). However, for this advantage to emerge, the company must not only be the ? rst one to address a particular CSR comprehensively but must also continuously seek to enhance what it has achieved in order to secure this advantage (Tetrault Sirsly Lamertz 2008). The strategy literature therefore suggests that companies in the information technology industry could bene? t from embracing online privacy as a CSR, especially if they make this commitment visible to external audiences. Although theory suggests that privacy could be a relevant CSR theme for particular companies, very few empirical studies have addressed the link between information privacy and CSR. They include Sharfman et al. ’s (2000) survey among managers on how important they consider a number of social issues, including the protection of privacy. However, in the exploratory factor analysis they conducted, privacy was eliminated from further analyses. Fukukawa Moon (2004) included information privacy as an indicator of CSR in their study of CSR activities reported by companies in Japan. In addition, Chaudhri’s (2006) case study of global citizenship at Hewlett-Packard mentions privacy as one area the company has included in its CSR agenda. In previous theoretical work, Carroll (1998) has highlighted the protection of online privacy rights as one area where the law lags behind ethical thinking and morality comes into play. Finally, Post (2000) examined the changing role of corporate citizenship in the 21st century and pointed to customer privacy as a new issue of CSR. To date, there is no article that empirically studies in what ways information privacy is actually addressed as a CSR. Research design This study explores whether and how companies are embracing online privacy as a social responsibility, focusing on what measures they claim to have taken and how they communicate these to their external stakeholders in their CSR disclosures. In view of the lack of previous research in this area, this study is exploratory in nature. Accordingly, its goal is to identify the variety of corporate practices rather than to compare and contrast companies. The starting point for the analysis are the three processes of CSR included in Basu Palazzo’s (2008) process model of sense-making: (1) the reasons a company states for engaging in speci? c CSR activities, (2) the kind of behavior a company displays to live up to its CSR commitments, and (3) the way in which a company regards its relationships with its stakeholders. This section ? rst describes the sample and the data and then goes on to explain the methodology that was applied to analyze the data. Sample The sample consists of the largest companies from IT-related industries, as they are most closely intertwined with information through the hardware, software, or services they provide. To them, information privacy could be a meaningful strategic element of their CSR programs in two different ways. First, they may embrace privacy as a social responsibility in the way they collect and use data. Second, technology does not just violate privacy, it can also enhance privacy. Accordingly, IT companies may engage in corporate social innovation and develop privacy-enhancing products or commit themselves to educating consumers about privacy protection. Clearly, other large companies, such as retailers, operate online as well, but were not considered for this study, as data and information are not at the core of their activities. Large companies were chosen, as these companies are believed to serve as lead innovators in their industries. All IT-related companies from Europe 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. 91 Business Ethics: A European Review Volume 20 Number 1 January 2011 and the United States listed among the Fortune Global 500 and the ? rst 1,000 companies of the Forbes 2000 company rankings were included in the sample. Neither of the two rankings includes ‘information technology’ as an industry. Rather, both incl ude a number of industries that deal with information and technology. These include Computer and Data Services, Computer Software, Computers Of? e Equipment, Network and Other Communications Equipment, and Telecommunications from the Fortune Global 500 list and Software Services, Technology Hardware Equipment, and Telecommunications Services from the Forbes 2000 list. A few IT companies listed in these two rankings could not be included in the analysis, as they had been acquired by another company since the publication of the rankings. Also, the two rankings overlap to a substantial extent, so that the ? nal sample amounted to a total of 95 IT companies. On each company’s website, the CSR section was accessed. If there was no such section, sections dedicated to the company background, mission and values, or ethics were accessed. The goal was to download all texts pertaining at least loosely to CSR and, if available, the latest CSR report. An important criterion was that privacy-related information was collected only if it was framed as a CSR issue. Privacy policies, which are a standard element of every commercial website, were not collected, as their existence alone does not represent a commitment to social responsibility. Of the 95 companies in the initial sample, 30 companies mention privacy in their CSR discourse. The analysis is thus based on these companies (see Appendix A). Their texts range from 21 to 2,367 words in length. Methods This exploratory study draws on both a positivist approach and a constructivist approach in order to look at the data as holistically as possible (cf. Jick 1979). When studying textual data, the fundamental difference between the two traditions is that the positivist tradition sees language as a transmitter of information, while the social constructionist tradition holds that people consciously and unconsciously create social realities when they use language. Accordingly, the textual data were ? st studied using quantitative content analysis, which systematically records the frequency of particular content features. Because of its quantitative, systematic nature, content analysis de-contextualizes the words from the discourse that is examined and therefore has no means to interpret its ? ndings within a wider context. The ? ndings of the content analysis were th erefore combined with a discourse analysis and are presented together. The combination of content analysis and discourse analysis has also been suggested by researchers in linguistics (van Dijk 1985, Herring 2004), sociology (Markoff et al. 974), and information systems (Trauth Jessup 2000). In this study, the results of both analyses together provide a much richer picture of corporate practices than one analysis alone could furnish. This is important, given the absence of previous research on privacy and CSR. Content analysis systematically condenses texts into content categories by applying a coding scheme that produces quantitative indices of textual content (Krippendorff 1980, Weber 1985, Kolbe Burnett 1991, Neuendorf 2002). The content analysis conducted as part of this study records in a systematic and exhaustive manner which companies in the sample have implemented which measures to improve user privacy. The approach chosen for this analysis uses factual codes, which capture precisely de? ned facts, as opposed to thematic codes, which capture themes addressed in a prede? ned textual unit (Kelle Laurie 1995). The factual codes pertain to privacy measures companies have actually taken, but exclude those that companies plan to implement in the future. With no existing coding scheme available, a preliminary coding scheme was developed from the data by examining the texts in the sample inductively (cf. Strauss Corbin 1990) for measures that companies have taken to secure user privacy. Overall, 41 different measures were identi? ed. The measures were recorded dichotomously as being either present (1) or absent (0). They are listed in Table 2 together with the results. The qualitative approach chosen here was discourse analysis, following a social constructionist tradition, which views discourse as a social action that is shaped by and shapes the context in which it occurs (van Dijk 1997a). Discourse analysis is a 92 r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. Business Ethics: A European Review Volume 20 Number 1 January 2011 method of textual analysis that focuses on how and why language is used in a particular way (van Dijk 1997b). It is based on the premise that people intentionally and unintentionally construct social realities when they engage in discourse. They use language in their roles as members of particular social groups, professions, institutions, or communities but also construct such roles when they use language in social situations (van Dijk 1997a). Similarly, organizational texts can be constructive and constitutive of realities just like text or speech of individuals (Fairclough 2005). Discourse analysis typically pays attention to language features such as repetitions, pronouns, passive voice, nominalizations, modal verbs, agent–patient relations in sentences, and attitudinal lexis in order to study the roles assigned to the participants in the discourse, the power relations between them, and the foregrounding or the backgrounding of concepts and events. The discourse analysis conducted here examines how companies present themselves as responsible companies when it comes to privacy and data handling. Basu Palazzo’s (2008) process model of CSR has guided the analysis and therefore also provides the structure of the results section. Accordingly, the results section starts with the companies’ reasons for including privacy in their CSR programs, then presents privacy measures companies have taken as part of their CSR initiatives, and ultimately studies the relationships with the various stakeholders that are affected by the company’s privacy practices. The reasons for including privacy and the stakeholder relationships are analyzed in the form of a discourse analysis. The analysis of the privacy measures is based on a content analysis, but enhanced with qualitative insights, as needed. Aguilera et al. ’s (2007) classi? cation of moral, relational, and instrumental CSR motives. Table 1 shows this categorization together with the text passages where these motives were expressed. The moral motives found include the understanding that Internet users have privacy rights, which the company wants to observe, and the acknowledgement that the company has the responsibility to protect the data they gather from Internet users. Relational motives include the recognition that customers have a desire for privacy, which the company seeks to meet, and the expectation that privacy protection will help the company win customers’ trust. Ultimately, one company expects to bene? t from its privacy program in that it expects to gain a reputational advantage from privacy protection. CSR behavior The content analysis revealed 41 different measures companies had taken to support user privacy (see Table 2). They have been grouped into four categories, which are discussed below. One company has implemented 19 of these measures, and nine companies have implemented eight, nine, or 10 different measures. At the other end of the spectrum, there are two companies that have not implemented a single measure, but still talk about privacy in the context of CSR. Further, eight companies have implemented one or two measures, and nine companies have implemented between three and seven measures. Most commonly, a measure was taken by only one company (19 measures) or two companies (six measures). The measure taken most frequently was taken by 15 companies. Thus, there is a broad variety in how companies address privacy. It is also worth noting that it is not necessarily the biggest companies in the industry that have taken lead roles in protecting user privacy. When ranking all companies according to their ranks on the Forbes 2000 and the Fortune Global 500 lists, one can see that the company with the highest number of privacy measures ranks among the top three on both the Forbes and the Fortune list. The other two companies among the top three in the Fortune and Forbes rankings have implemented only one and three measures, respectively. The three companies Results Reasons for privacy as CSR The texts were examined for indications of why the companies include privacy in their CSR programs. Only 13 companies voiced their motivation for engaging in privacy protection, presenting different reasons why they engage in CSR. The communicated motives have been grouped according to r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. 3 Business Ethics: A European Review Volume 20 Number 1 January 2011 †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Table 1: Communicated motives for corporate privacy programs Motive Moral Explanation Three companies acknowledge that people have a right to privacy Quotations ‘To us, the right to privacy includes the right of individuals to have a voice in the use and dissemination of their personal information. ‘A person has the right to control what information about him or her is collected and to determine how that information is used. ’ ‘Con? dentiality and security of consumer data . . . are areas safeguarded by PT in order to respect the freedom and basic rights of each individual’ ‘We feel a strong responsibility to help ensure a safer, more enjoyable Internet, while addressing the challenges to privacy and security posed by today’s new media. ’ ‘Companies have a responsibility to ensure that the information they hold about their customers and employees is protected, stored, transferred, and used in a responsible manner. ‘Microsoft takes seriously its responsibility to help ad dress the security and privacy challenges of the information-based society, from viruses and spyware to spam and online identity theft. ’ ‘Respect for privacy is part of our commitment to observe high standards of integrity and ethical conduct in all our operations’ ‘Protecting our customers’ privacy is a priority. We understand and respect your desire to protect your personal information. ’ ‘The protection of personal information is a very high expectation among our customers, and to meet it, we . . .. ‘Externally, Sabre is committed to building customer relationships based on trust, and that includes recognizing the importance of protecting personal information. ’ ‘Consumer trust and con? dence is critical to Cisco’s business and to any technology and Internet-related business; as a result, the industry must protect citizens’ privacy. ’ ‘[We] have to acquire a ‘license to operate†™ by conducting our business in a decent and responsible way. ’ ‘Security and reliability form the basis of Telekom Austria Group’s stable and successful customer relationships. The Group therefore gives top priority to protecting the integrity and con? dentiality of sensitive data. ’ ‘Main opportunities: Enhance customer and employee trust, . . . support brand/reputation. ’ Four companies hold that they have a responsibility to protect the data they gather from Internet users Relational Two companies recognize that customers have a desire for privacy that needs to be met Four companies view privacy protection as a means to winning customer trust Instrumental One company states that it expects to gain a reputational advantage from its privacy program †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. that have implemented the second highest number of privacy measures occupy ranks #77, #87, and #173 on the Fortune Global 500 list and ranks #49, #518, and #782 on the Forbes 2000 list, which indicates that it is not necessarily the biggest companies in the IT industries that embrace information privacy. An investigation of the relationship between the number of measures taken and length of the privacy text on the corporate website revealed a correlation of 0. 77. This suggests that text length is an indicator of how important the issue is to a company. At the same time, it also shows that the companies generally do not talk at length about privacy without having taken relevant measures. One category of measures pertains to the companies’ internal affairs. They address processes, employee conduct, and, to a small extent, suppliers. The measures mentioned most frequently are the 94 r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. Business Ethics: A European Review Volume 20 Number 1 January 2011 †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Table 2: The content of corporate privacy programs Internal Physical protection of data Procedural/administrative protection of data Electronic/technical protection of data Privacy policy Privacy is part of the code of conduct Privacy of? e(r) Privacy board/working group Employee training Disciplinary action for employee misconduct Privacy newsletter for employees Employee monitoring Privacy included in employment contract Online resources for employees Ethics hotline for privacy questions Internal privacy campaign Limited employee access to data Online reporting of privacy incidents Regular review of systems and processes Regular review of privacy policy Binding third parties to privacy agreements Reviewing third-party privacy practices Privacy newsletter for customers Guidance/information for consumers Resources for parental control child safety Privacy e-mail address Integrating privacy into product development Privacy blog Involving stakeholders in design of privacy policy Supporting IS education at schools and universities Publishing privacy research papers Supporting law making Supporting industry self-regulation Working with industry Working with governments Working with NGOs, think tanks Political action committee (PAC) Compliance with laws Exceeding laws Compliance with Safe Harbor Compliance with GRI Privacy seal 6 2 3 15 8 7 3 9 1 1 1 1 1 1 1 3 1 5 3 5 2 1 10 5 2 8 1 1 1 1 2 1 5 6 10 1 11 1 4 1 4 79 External 30 Collaborations 25 Compliance 21 â € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. existence of a privacy policy and privacy training, privacy being part of the code of conduct, privacy of? cers, physical data protection, and regular review of systems and processes. All other measures taken internally were taken by one, two, or three companies each, for example measures encouraging employees to report privacy violations and to comply with relevant guidelines. Two different measures pertaining to suppliers or other third parties were identi? ed, namely that the company reviews privacy practices of those partners and that these outsiders are bound to a privacy agreement. The second category of measures contains those directed towards external stakeholders. They include r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. 95 Business Ethics: A European Review Volume 20 Number 1 January 2011 primarily guidance for consumers regarding Internet privacy. Five companies take measures that address parents’ concerns about their children’s privacy. In addition to providing information, companies also solicit consumer feedback on privacy matters. Two companies highlight that they have an e-mail address to which people can send privacy concerns and inquiries, and one company involves stakeholders in the design of its privacy policy. The inclusion of privacy considerations in product development was embraced by eight companies. Another group of measures pertain to the participation in industry initiatives and collaborations. Ten companies mention a variety of privacy forums, centers, associations, think tanks, and institutes in which they are involved, including for example, the Electronic Privacy Group, the European Privacy Of? cers Forum, or the Liberty Alliance. Some of them also state that they cooperate with other companies and governments. However, the nature of this cooperation remains unclear, and in some places, the cooperating institutions are not even mentioned. Ultimately, a few US companies express their views on privacy legislation. As part of the measures they have taken, three companies take an active stance for either privacy legislation or self-regulation. Both of these viewpoints are visions at this point, as there is neither privacy legislation nor a functioning model of self-regulation in the United States. The two viewpoints are as follows: ‘We also believe that governments must ? nd improved ways to enforce laws against data breach, misuse and fraud, and help consumers pursue those who mishandle their personal information. . . . HP was one of the ? rst companies to embrace the idea of a comprehensive U. S. privacy law. ‘Because disparate and multiple privacy rules place a heavy burden on global companies, we support a model of industry self-regulation (as opposed to government intervention) in which innovative tools give consumers greater choice in both protecting their personal data and understanding how it may be co llected and used. ’ they comply with all relevant privacy laws. As compliance with laws is a legal rather than an ethical responsibility according to Carroll’s (1979) classi? cation of corporate responsibilities, only going beyond the law can qualify as a CSR initiative. Dressing up a legal responsibility as an ethical responsibility casts doubt over the sincerity of these efforts. In fact, one of these 11 companies has implemented no other privacy measure apart from legal compliance. There is only one company that vows to exceed legal requirements: ‘HP is pioneering an approach to the protection and responsible use of personal information. This effort goes beyond compliance with the law. ’ Only a minority of companies have adopted the privacy standards of outside organizations, such as GRI or privacy seal programs. Stakeholder relationships The measures identi? ed above relate to a number of internal and external stakeholder groups, including employees, consumers, parents, industry, suppliers, governments, advocacy groups, and the community at large. However, the analysis of the measures does not reveal anything about the relationships with stakeholders, and in some cases, the stakeholder group to which a particular measure was addressed was not even mentioned. This section therefore focuses speci? cally on the stakeholder groups to which the companies express some form of consideration. This could be in the form of protection measures, information provision, cooperation, or merely by expressing an awareness of their stakes in privacy. In addition to an account of these overt commitments to stakeholders, a discourse analysis is used to uncover discursively constructed relationships with stakeholders. Table 3 lists the various stakeholder groups identi? d, together with their stake in privacy, the number of companies that made a commitment toward each stakeholder group, and an example of such a commitment. This table is different from the results presented in Table 2 in that it was not concrete actions that guided this analysis, b ut the awareness of stakeholder concerns. We ? nd that companies recognize primarily the stakes of their customers and employees, who exercise a direct and economic in? uence on the company and can therefore be labeled Even companies that do not take a stance on the legislation vs. self-regulation debate emphasize compliance with legislation. Eleven companies state that 96 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. Business Ethics: A European Review Volume 20 Number 1 January 2011 †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Table 3: Addressing stakeholder concerns Stakeholder GroupStake # Primary Customers/ Protection of 25 Users their data Employees Suppliers/ Vendors Training Gu idelines 14 6 Example ‘In order to help our customers address these issues, we have begun to develop guidance documents to help customers understand which parts of our technology may have privacy applications. ‘We work hard to ensure that Sun employees have the information they need to apply our privacy protection standards in their work. ’ ‘When it is necessary for business reasons to share a person’s information with third parties such as network service providers and marketing campaign partners, we work together to ensure that we maintain the highest privacy standards. ’ ‘We met with government of? cials and regulators in all regions to understand their concerns and initiatives and to help them fully appreciate the potential implications for privacy of new technologies. ’ ‘We are working with other industry participants . . . to develop solutions that help us reach both of these objectives. ‘In 2007, we formed our St akeholder Advisory Council (SAC) comprising respected experts from a variety of nongovernmental organizations. ’ ‘Symantec is committed to helping parents keep their kids cybersafe. We believe that in the same way that we educate our children about the risks of drugs, smoking, or violence, it is critical that we educate them about the importance of safe computing. ’ ‘We tap this internal resource to offer programs that bene? t our local schools and communities. We are also in the process of implementing an employee-led education program. ’ Secondary Government Industry Advocacy groups Parents Compliance with laws; expertise in data handling Cooperation Cooperation 6 6 3 Protection of 5 their children’s data Expertise 1 Schools/ communities †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. ‘primary stakeholders’ according to Ansoff (1965). However, there are also companies that talk about privacy in a CSR context, but do not voice a commitment to these two primary stakeholder groups. Of the 30 companies, ? ve do not state that they do anything to improve the privacy situation of their customers and 16 do not make such a commitment toward their employees. Suppliers, who are also primary stakeholders, are addressed to a smaller extent. We can also see that the companies in the sample largely neglect their secondary stakeholders, i. e. those groups who do not directly in? uence a company’s core business (Ansoff 1965). Only a maximum of six companies interact with each secondary stakeholder group, such as parents or governments. On the surface, all companies studied engage in a discourse characterized by care and concern for privacy. In particular, emotion-laden words like help, understand, respect, concern, and safe abound across all texts studied. For example: ‘Protecting our customers’ privacy is a priority. We understand and respect your desire to protect your personal information. ’ ‘And as the 24 A 7 demands of the Internet Age threaten to overwhelm customers with complexity, they need trusted and reliable companies to help them make sense of technology and put it to use to make their lives better. ’ The tone becomes even more concerned when companies address their relationship with parents and children: ‘We understand the responsibility and concern of parents who worry about their children’s exposure to inappropriate content and potentially dangerous interactions on the Web. ’ ‘Protecting our children . . . We believe that in the same way that we educate our children about the risks of drugs, smoking, or violence, it is critical r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. 97 Business Ethics: A European Review Volume 20 Number 1 January 2011 that we educate them about the importance of safe computing. ’ In the second example, the pronoun ‘we/our’ adds to the concerned tone by promoting a sense of collegiality and shared affection. The same is also achieved in other places, when companies use this inclusive form of ‘we’ to reduce the distance between themselves and their outside stakeholders: ‘Our individual sensitivities about how our information is treated . . . are not uniform’ or ‘Sun is committed to investigating and addressing the privacy challenges . . . associated with our increasingly digital way of life. ’ In such statements, companies reduce the power distance between themselves and their stakeholders. The inclusive ‘we’ is also an indicator of positive politeness (Brown Levinson 1987), indicating how writers conceptualize their audiences and what kind of distance writers create between themselves and their audience. While some companies use the inclusive ‘we,’ others talk about companies in general, e. g. ‘all businesses are responsible for . . . ,’ which includes themselves only implicitly and distances themselves from these events. Mostly, though, companies make themselves the causal agents: ‘we must address these concerns by helping to protect . . .. ’ Notably, one company draws its audiences into the discourse by always addressing them directly, e. g. ‘We understand and respect your desire to protect . . .. ’ All together, the different voices present in these texts suggest that companies have different levels of self-awareness and different understandings of their role in this process. Less variety exists in the distance to the audience, which is – apart from one exception – not explicitly present in the discourse. This suggests that companies do not consider their CSR activities to be dialogic in nature. Another kind of discourse is found in 10 of the companies’ texts studied. This discourse reveals that some companies are actually interested in ? nding a balance between users’ privacy interests and their own business interests rather than protecting privacy unconditionally. They seek to achieve a balance between customers’ privacy interests and ‘business priorities,’ ‘business requirements,’ ‘business needs,’ their ‘values,’ or their ‘ability . . . to reap the bene? ts of online interactions. Business interests are also communicated implicitly: ‘our goal is simple: to balance the interests and concerns of our customers’ private information with their interest in receiving quality service and information about useful new products. ’ Alternatively, one company mentions only one weight of the balance, without saying what the other weight is: ‘that we are striking the right balance for our customers’ and ‘to reach balanced results. ’ The discourse of balance is a manifestation of the companies’ power, given that it is they who decide when this balance is reached. Interestingly, this kind of discourse has nothing to do with the motivations they express. Two companies, for example, have voiced moral motives, but also engage in this discourse of balance, as does the one company that has indicated an instrumental motive. It is also worth noting that not a single European company in the sample engages in this discourse of balance. Discussion The literature review has highlighted that users are concerned about privacy and that companies do not respond in a manner that eases stakeholder concerns. The companies chosen for this study are all active in the hardware, software, or telecommunications industries, in which data play a crucial role. Thus, information privacy, and in particular online privacy, is a central issue in their business conduct. The content analysis has revealed that only a small proportion of the largest IT companies comprehensively address privacy as a social responsibility. In the sample, we ? nd both companies that have taken a number of relevant actions to address user privacy and companies that have only taken one or two concrete measures, but nevertheless present privacy as part of their CSR program. A substantial proportion of the measures they have taken fall into the area of compliance and employee conduct (e. g. guidelines, policies, monitoring, and reporting), while measures that stimulate a stakeholder dialogue or represent corporate social innovation are found less frequently. Further, some companies reveal that they seek to strike a balance between their own business interests and their stakeholders’ privacy needs. The sample even contains companies that 98 r 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. Business Ethics: A European Review Volume 20 Number 1 January 2011 voice moral motives for framing online privacy as a CSR, while at the same time indicating that they are interested in striking a balance between users’ privacy interests and their own business interests. We have also seen that some of the privacy measures are actually intended to ful? ll legal responsibilities rather than ethical ones. Thus, some companies in the sample voice concerns and a commitment to help, but do not take privacy to the level of an ethical responsibility (cf. Carroll 1991). At the same time, companies load their privacy discourse with emotive terms suggesting concern, commitment, and a desire to help. While this kind of language is typical of CSR messages and can almost be expected (cf. Pollach 2003), it is still in contrast to the results of the content analysis, which has shown that comprehensive privacy programs are for the most part non-existent. The ? ndings also indicate that companies have chosen a wide variety of approaches to information privacy. In fact, many of the different measures denti? ed were taken by one, two, or three companies only. Thus, little mimicry and no institutionalized practices have emerged yet. In uncertain environments, companies have a tendency to model themselves after other companies that are more successful or more respected. This mimicry leads to institution alized practices that help companies to obtain legitimacy (DiMaggio Powell 1983). The environment in which the sample companies operate can be characterized as uncertain, as there is no comprehensive privacy legislation as yet and privacy is, to some extent, at each company’s discretion. For mimicry behavior to occur, it must be clear to the ? m that adopting a certain practice brings competitive advantages (DiMaggio Powell 1983). In the case of privacy, an institutionalization of voluntary privacy practices could mean that privacy regulation is preempted. However, as not every company in the sample, and maybe in the industry as a whole, is pro self-regulation, some companies may decide not to adopt privacy practices voluntarily, despite the fact that they care about user privacy. Privacy may be on its way to mature from the ethics/compliance focus to a more responsive, proactive focus, but at the moment, it plays a minor role as a CSR. This point is also re? ected in the ? nding that companies address primarily consumer oncerns and step up employee training, while all other stakeholder groups in privacy play a subordinate role. Companies may not have recognized the bene? ts to be gained from engaging with secondary stakeholder groups, e. g. from cooperating with industry partners. At the same time, companies may have been too occupied with implementing privacy standards internally, so that their privacy efforts do not involve secondary stakeholders as yet. These internal compliance measures are clearly the sine qua non for a company’s external privacy activities, such as participation in industry initiatives. This study is not without limitations. One clear limitation is that the data stem from corporate selfreports, which are problematic (cf. Podsakoff Organ 1986) in that they are based on what the company reveals rather than what is actually true. This could mean that companies overstate their activities. At the same time, companies may not have mentioned the particular measures they have taken, because they did not consider them important enough. Also, the sample size could have been larger, but the small sample size also serves to illustrate that privacy is just about to begin to play a role in CSR programs of technology-oriented companies. APPENDIX A: COMPANIES Adobe Agilent ATT Belgacom British Telecom Cisco Computer Associates Dell Deutsche Telekom Electronic Data Systems France Telecom HP IBM Microsoft Motorola Nokia Oracle IN THE SAMPLE 2010 The Author Business Ethics: A European Review r 2010 Blackwell Publishing Ltd. 99 Business Ethics: A European Review Volume 20 Number 1 January 2011 Portugal Telekom Royal KPN Sabre Sprint Sun Symantec Telefonica Telekom Austria Telia Sonera Verizon Virgin Vodafone Xerox Refe rences Aguilera, R. V. , Rupp, D. , Williams, C. A. and Ganapathi, J. 2007. ‘Putting the S back in CSR: a multilevel theory of social change in organizations’. 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copurtate Essay Example For Students

copurtate Essay Annotated Bibliography VIII Jacobs, Laurence. , Guopei, Gao.; Herbig, Paul. ( 1996.) A guide for marketing to China: There may be a hidden agenda. Review of Business. 18(1,) 3-6 This article introduces an innovative strategy called CRM (Customer-relationship management) by which some wireless companies use to evolve their call centers. The author provides a new strategy in concerned with Chinese peoples traditional skill in negotiation, Chinas economic model and Chinese governments policy. In the first part of this article, the author summarizes the foreign marketers failure in accessing Chinese market and introduces some experts prescription to this symptom. In addition to the analysis of Chinese peoples Confucian tactics during negotiation and Chinas planned economic system, the author states his argument that the key factor assisting the foreign salesman to design the appropriate market plan is the study of Chinese governments five-year economic construction plan. The article finally draws a conclusion that doing business with Chinese people should begin with the research on Chinas market and economic data as well as its rules. The five-year economic construction plan initialized in 1953 is renewed every five years. It reflects the decisions and strategies the Chinese Government made on developing and adjusting the countrys economic framework. It is my opinion that studying with the seemingly bureaucratic materials will benefit the Foreigners to decide whether their market plans are suitable with Chinas planned market share. With the popularization of Internet and enhancement of the opening up policy from China, I believe that Western marketers would find it easy to access to Chinas previously confidential documents as well as its mysterious market

Systematic Chaos by Dream Theater free essay sample

My third Dream Theater review thus far. Well, I think its high time to talk about their 2007 album for once. This album has 8 tracks much like Octavarium and has the second longest epic In the Presence of Enemies, standing at 25 and a half minutes. I love this album but it does, believe it or not, have some of my least favorite Dream Theater songs to date. Tracklist: 1 In The Presence Of Enemies Pt. 1, this part is only 9 minutes and heavy as a hammer. It also has the best keyboard/guitar clashings ever made in Progessive music. It sounds like a buzzing bee for some reason, I. Love. It. This contains Parts 1 and 2 out of 6. This isnt the entire song though, they split it into two parts for some reason. 2, Forsaken, this is tied for the saddest Dream Theater song with Wither and The Bigger Picture. It starts out with this beautiful piano cord and then starts the heaviness. We will write a custom essay sample on Systematic Chaos by Dream Theater or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I cant get through this song without at least feeling sad. It even has a music video to go with it. This is animated by the way. I love it. 3, Constant Motion, The most chaotic song on the album and on of the most amazing. Im not sure if I put it in my top 25, If I didnt it would be the unsaid number 4. This song has also appeared in Rock Band as a playable DLC. You can even play it side by side with Panic Attack, if that isnt cool, I dont know what is then. It is actually just as hard for everything. James LaBries vocals are more aggressive here and you can here it too. It has a soft section but it doesnt last long. 4, The Dark Eternal Night, the heaviest, and catchiest, song in the album and also ranks my 2nd favorite song of Dream Theater. Listen to the lyrics and it seems like LaBrie, Portnoy, and Petrucci are all singing this. Ooh Man, thats awesome. The solos take forever despite being 9 minutes. 5, Repentance, the second to last of the twelve step suite. this is actually the slowest of them all. It basicly represents the feeling of emptiness and wrong doing. Half of the song is LaBries side and the other half is some random monologue. I have learned to like this song overtime too. Though it is still my least favorite of the five. It is the slowest song on here but not the worst. 6, Prophets of War, I hate, hate, hate, HATE this song! This may be short, but that isnt an excuse at all. This is the shortest song on the album and the worst by far, Standing at just over 6 minutes. GAAAAAAH! I cant take this. 7, The Ministry Of Lost Souls, at least this is decent. It is longer and isnt the best thing in the world but I can say that it is much better than the piece of poop that is the last track. It is 15 minutes exactly and is actually pretty sad. I do actually like this song and I wouldnt mind being forced to listen to this. Though I cant say this is Dream Theater. This and Prphets Of War needed to have been in Falling Into Infinity. 8, ItPoE Pt 2, this is the second part of Dream Theaters In The Presence of Enemies. Following parts 3, 4, 5, and 6 this completes the great epic that I cant say is my favorite epic easily. I love this song and if you think about it, the album only has 7 songs instead of 8. This also rivals The Dark Eternal Night in catchiness. It would just barely miss the 25 mark of favorites. No Matter. I will recommend checking this album. I honestly think this is one of their stronger albums. My next album review will be Woods 5 by Woods Of Ypres. 9.5/10

Synthesis Sample Essay - For A Good Structure

Synthesis Sample Essay - For A Good StructureIt's very easy to plagiarize, so the synthesis sample essay is a very important part of your writing education. You will learn the exact process and methods for structuring the essay that will make it plagiarism proof. The synthesis sample essay is also a stepping stone to writing your own thesis, which is very rewarding as it will allow you to write your own thesis using your research skills. It is this type of essay that allows you to put all the information in a logical format and determine how to structure your own essays, while using the exact method and format to produce unique writing.There are many different reasons that people decide to write an essay. Some are students, some are teachers, and others want to help improve their craft by improving their skills in the discipline. But when it comes to the synthesis sample essay, we are not talking about enhancing one's skills in any particular area, but we are using it to help improve and mold your skills in one area. The synthesis sample essay gives you a step by step guide on how to outline a thesis statement and will give you step by step instructions on how to structure the entire essay. You will gain an inside look at how other famous writers achieve great writing results.The method of writing an essay is a creative way to tell a story in writing. The story starts with your research, and once you have done this you must then start to write. The point of synthesis sample essay is to teach you exactly how the process works, so you can use this information to get writing tips from the pros and be able to write a brilliant piece of literature.Be warned, before you get started, you should make sure that you make your draft very, very strong. This way you will have an idea of what the topic is all about, and can avoid getting confused. The key to writing an essay is to make sure that you develop strong drafts. Once you have written a strong draft, this will allow you to thencopy-edit the draft.The first step in writing the synthesis sample essay is to first prepare yourself. The synthesis sample essay is intended to help you out with the research part of writing, so you need to make sure that you have done your research well and know what you are doing. You will learn how to become familiar with the rules of grammar and spelling, and you will also learn how to talk about the information that you gather.Writing a thesis statement is the next part of the synthesis sample essay. You will find that a thesis statement is similar to the outline of the essay. You need to carefully go over your thoughts and determine what information needs to be included in the thesis statement. After you have completed this section of the essay, you will need to include this section into the essay.The final section of the essay will be the conclusion. This is where you explain how you came to your conclusions. You should also include a summary of your findings and then conclude with a conclusion. This will help to tie up your thoughts, and make sure that you are working towards getting your research in order.Writing a thesis statement is a very important step in essay writing, and the synthesis sample essay is designed to teach you how to make sure that your paper is clear and concise. You will have an idea of how to make your final draft, and what you need to do in order to ensure that you have finished your thesis statement.

Advantages and Disadvantages of Accounting information systems (AIS) The WritePass Journal

Advantages and Disadvantages of Accounting information systems (AIS) Introduction Advantages and Disadvantages of Accounting information systems (AIS) IntroductionType and nature of both the risks and the security threatsNature of riskType of RiskType of Security ThreatsSecurity Strategies/Measures  Control ProcedureConclusionRelated Introduction Accounting information systems (AIS) have experienced vast changes in several decades, improving from paper-based journals and ledgers to completely automated, paperless systems. However, the migration from paper to computer has its risks to the company. It contains the confidential information which becomes compromised if it is unprotected. The unauthorized use of the accounting system can be misused and involved in risking loss of the information, disastrous and bad data input. Security of accounting systems is a priority in many companies. In recent decades, the changing environment has posed a threat to the company. As a system accountant of a large established UK based Retail Company specialising in the sale of household electrical appliances, it is necessary to consider the risks and the security threats that the company would face in today’s business environment. According to Tony Boczko, risk is related to the likelihood of loss, the probability of mischance and the possibility of hazard or harm. Moreover, risk can be defined in several ways such as the chance of bad consequences, the exposure to mischance and the probability of loss. These risks and threats can lead an undesirable impact on both the present and future of the company’s financial activities and stability. Type and nature of both the risks and the security threats Nature of risk The nature and source of the risks can be distinguished into two primary sources of risk which can be categorized as the event/activity-based risk and resource/asset-based risk. By referring to Tony Boczko 2007 (pp. 681), he mentioned that event/activity-based risk is defined as the risk which is associated with the particular event/ activity or the group of activities/ events. The resource/ asset- based risk is the subsidiary primary source which can be defined as the risk which is associated with the possession and use of the resource/ asset or the group of recources/ assets. In addition, Tony Boczko 2007(pp. 681) mentioned that the source of risk can be categorized into four associated secondary sources of risks such as authorized internal employee and external agent-based risk, unauthorized persons-based risk and nature-based risk. The case of the authorized internal employee/ external agent-based risk is the possible loss which can be resulted from the unintentional or deliberate errors. Unauthorized persons-based risk is most likely involved in the risk of possible loss which can be resulted in the possible breaches of security and misappropriation of assets and information. The nature based risk is involved in the risk of possible loss which is resulted from the geographical disaster or meteorological conditions. Type of Risk What are the different types of risks? There a number of differing types of risk that can affect the household electrical appliances company in today’s business environment. One of the risks is unintentional error. Unintentional error is the error which is related to the inadvertent mistake and erroneous actions attributable to the bad judgement in decision making, ignorance and inattention. The unintentional errors that happened through computerized systems are always at of risk power failure of the computer, viruses attack and end up with losing the important information of the company such as financial documents. Furthermore, problems with computerized system could lead to a standstill in usage of the database. When the household electrical appliances company is focus and reliant on the accounting information system, the unintentional error due to the power and computer outage could lead to a work disruption. Work disruption can disable the input of the information of the c ompany can access to the stored information. Additionally, if the data is not backed up properly, the company will end up lost its important data. Risk such as deliberate errors can cause the company with the bad and serious implications. According to Tony Boczko 2007(pp. 682), deliberate errors can be explained as the conscious erroneousness and incorrectness whose occurrences are designed to damage, destroy and defraud a person, group of persons and organization. Such errors are intentional and premeditated. What if there is ‘someone’ else hosting its precious and valuable data? ‘Someone’ refers to the hacker. Hacking is the illegal action which involved in gaining unauthorized access to the company accounting information system to steal and get the data illegally. The big news of the hacking system is NASA’s system. ‘In 2002, Gary McKinnon was arrested by the UKs national high-tech crime unit, after being accused of hacking into NASA and the US military computer networks.’ (BBC NEWS, 2006) Besides that, the hacker ‘The hacker has also denied that he had made Washingtons com puter system inoperable, although he did admit he may have deleted some government files by accidentally pressing the wrong key’. (Jo Best, 2005). Deliberate errors brought a serious implication to the company. Besides that, natural disaster is also counted as the serious type of risk in today’s business environment. ‘A natural disaster is the effect of a natural hazard (e.g., flood, tornado, hurricane, volcanic eruption, earthquake, or landslide). It leads to financial, environmental or human losses. The resulting loss depends on the vulnerability of the affected population to resist the hazard, also called their resilience’. (Wikipedia, 2011) As a household electrical appliances company, if it is suffered from the natural disaster such as floods. Floods can destroy drainage computer system and cause the raw sewage to spill with water. Besides that, building and company’s equipments can be also damaged due to the floods. It will lead to the catastrophic effects on the environment as the toxic such as gasoline will be released and caused pollution. Floods can cause a huge amount of money losses to the business. Type of Security Threats In today’s business environment, there are many computer frauds and computer crimes through computerized accounting information systems. Fraud can be defined as ‘deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage. In the broadest sense, a fraud is an intentional deception made for personal gain or to damage another individual’. (Wikipedia, 2011) As a household electrical appliances company, the internal employees or managers as well as the shareholders can be also fraud through the computerized accounting information system. The information stored electronically can be manipulated and accessed if proper controls and security measures are not taken place. This will affect the operation of the business. Fraud such as account takeover is a serious activity which always happens in today’s business environment. ‘An account takeover can happen when a fraudster poses as a genuine cu stomer, gains control of an account and then makes unauthorized transactions’. (Action fraud) The information of account holders such as credit card can be taken over by those fraudsters. Los Angeles attorney Christopher Painter said: If you have an explosive growth on the Internet, youre going to have this great huge growth in fraudulent conduct and crime committed over the internet. (BBC NEWS, 1999) From this evidence, we can see that there is a security threat on today’s business through the computerized accounting information system. Fraudster can be sued if they found out by people. For example, ‘Bank of America and two of its former bosses have been charged with fraud for allegedly misleading shareholders during the takeover of Merrill Lynch’. (guardian.co.uk, 2010) There are few types of fraud, such as false billing, financial fraud, advanced fee frauds, identity theft and phishing. In false billing scam, the fraudster will send out a so-called invoice for a particular product or service that are never be ordered, fraudster hope that it will be paid for sure from the victim without any investigation. This activity usually happened in large business organization, it is because large business organization has a billing or payments system which used to pay the invoice of the company, fraudster sends out those fake invoices and hope that this will be unnoticed by the large business organizations. ‘Phishing is a way of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication’. (Wikipedia, 2011) It is dangerous for today’s business operation, it is because instead of stealing the personal and business information, ‘phishers’ can affect the computer with the viruses and convince the victim in order to participate in money laundering. Another security threat is computer crime, according to Tony Boczko 2007 (pp. 691), he mentioned that computer crime can be defined as the deliberate action to gain access to, or steal, damage or destroy the computer data without authorization. Computer crime involves in the activity of dishonest manipulation of computer programs or computer-based data. It also involves in the fraudulent use/abuse of computer access and resources for personal gain. The types of computer crime such as the inappropriate use of corporate information systems, theft of computer and hardware, unauthorized access and information theft or the fraudulent modification of data and programs, system failure and premeditated virus infection and disruptive software. It is hard to define a computer crime; it is because computer crime is always and easily be happened in the business organization. People might think that fraud is also kind of computer crime. It is a wide context in security threats. As a household electrical appliances company, premeditated virus infection such as spyware, it gathers the users and client’s information and relays it to the third party such as advertisers. Spyware can monitor operation of the computer, scan the important information and files, snoop on the private applications such as chat programs. By reading the cookies and change the default web browser, spyware can consistently relaying the information from the database. It is dangerous for the business organization, because if their competitors spy into their programs and get the costs and type of materials of the electrical appliances as well as the client’s contact number, the business organization will be easily defeated by competitors. There is a latest issue about the Sony PlayStation Network which involved in the identity theft. ‘Up to 3 million Britons are believed to be among the 77 million users of Sonys PlayStation Network, which has been hacked into by criminals who have stolen users personal information, possibly including credit card details’. (Charles Arthur and Keith Stuart, 2011) ‘Sony, which shut down the online games, movies and music delivery system last week after it was attacked by hackers, has said that although names, birthdates, e-mail addresses and log-in information were compromised for certain players, it has seen no evidence that credit data was taken, but cannot rule out the possibility’. (Richard Newman, 2011) Security Strategies/Measures Due to the vulnerability of the computerized accounting information system, it is easy to be attacked by internal and external people of the business organization. It is necessary to implement some methods to solve the serious issues. According to American Institute of CPAs In order to protect the business organization from the attack of risk and security threats, , TOP Technology Initiatives Task Force, which is a group of the technologically astute members of the CPA profession and other technology professionals, collaborated in the AICPAs Top Technology Initiatives project, seeking to identify the most important technology initiatives. The first method is enhancing the information security such as upgrade the hardware and software in order to protect the information systems from the security threats. Company should implement and upgrade the level of firewall which blocks the intrusion from the internet. Update the anti-virus programs with the logins of password and username to limit access. Besides that, company should hire the experienced network integrator to check whether it is work properly with the security patches. Additionally, company can have a security audit for the independent confirmation on the company’s financial data and client’s information. Through this process, business organization can be protected. The other method is disaster and business continuity planning. It is an activity which involves in the developing, monitoring and updating of the climate change, accident and other malicious destruction. It can prevent the business organization to loss their important information. It is because having the computerized accounting information system down for few hours or few days due to the natural disaster; could lead a bad impact to the profitability and liquidity of the business organization. So, business organization should plan and design a process to keep the system stable to prevent any losses.   Control Procedure According to Tony Boczko 2007(pp. 729), he mentioned that the internal control which comprises the processes or procedures within a business organization designed to provide a reasonable assurance that business objective- primarily the maximization of shareholder wealth which can be achieved and those undesired events can be prevented or corrected. The internal control related to the management control. It can be defined as a diverse range of activities designed to conduct, direct and control business activities and ensure the consistency with corporate business objective. For example auditors, their role is to audit the business organization’s internal control policies, to assure that the control within the departments is under controls and adequate, it can help in control the financial statement to prevent the financial loss in order to achieve the mission of business organization. Furthermore, internal control such as risk assessment is also needed to be taken place in every business organization. It is an effective control procedure helps in protecting company. According to health and safety executive, the risk assessment, instead of creating the huge amounts of paperwork, but rather about identifying sensible measures to control the risks in the business organization. Risk assessment is help to protect people by putting in place measures to control those risks.   As a household of electrical appliances company, risk assessment is a good starting point; manager can actually investigate and look for the hazard which may cause harm to the business organization. Furthermore, a critical thinking about how the accident could happen and who will be influenced could help in noticing and monitoring the risk. Once the managers identify the risk, it will be easily to control and put a suitable measure on it. Conclusion As a conclusion, accounting information system brings a lot of disadvantages to the organization in today’s business environment, but accounting information system combines the study and practice of the accounting with the concept of designing, implementing, controlling and monitoring the information systems. It also combines the modern information technology and the traditional accounting system to provide a better financial system to manage and improve the financial performance of the organization.